Shipping policy

Processing time

Orders are processed within 24–48 hours after payment confirmation.

Shipping cost and availability

Free standard shipping is available to these 26 destinations: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States.

Shipping is not available outside these listed destinations, including mainland China, Hong Kong and Macau.

Delivery time

Standard delivery is estimated at 7–12 business days after dispatch. This is in addition to order processing time, for a total estimated delivery time of 8–14 business days from order placement. Delivery times may vary due to customs clearance, carrier delays, public holidays, weather or other factors outside our control.

Paid expedited delivery is available for the same supported destinations. The estimated delivery time is 4–5 business days in total from order placement, including processing time. The exact expedited shipping charge is shown at checkout.

Dispatch and tracking

Orders are dispatched from Shenzhen, China. Tracking information will be provided when available after your order has been dispatched.

Contact

For shipping or delivery assistance, email support@tovexi.com with your order number or call +852 9864 1919.